Delivery & Returns

Delivery Charges

 

Orders over £45 (exclusions apply):  FREE Standard UK Delivery*

Orders of £45 and under:  Our Standard UK Delivery* charge is £3.99

 

*Standard UK Delivery excludes deliveries to non-mainland UK, Scottish Highlands and Islands, Isle of Man, Isles of Scilly, Channel Islands, Northern Ireland, BFPO and overseas addresses.

 

Free Standard UK Delivery* offer on orders over £45, excludes the value of Gift Vouchers and applies to the outward delivery costs from Ethnic Origins to the customer. The postage and packaging cost of any returns are to be paid for by the customer, unless the item is faulty (see our Returns Policy).  We reserve the right to withdraw this offer at any time.


Please Note for all Deliveries:

 

For most orders, a signature shall be required upon receipt of goods.

 

A telephone number is required at the checkout stage. This is useful if there is a problem with your order or delivery. It may be used by either ourselves if we need to contact you about your order, or by the delivery company if they need to get in touch with you with regard to delivering your parcel. See our Privacy Policy.

 

 

Standard Delivery:  We aim to dispatch orders within 2 – 3 working days (or earlier if we can), stock permitting.

 

All orders are subject to stock availability.

 

We endeavour to hold good stock levels and can fulfil the vast majority of orders straight away. However, because the type of items we sell are generally not mass-produced, and are often hand-made or hand-finished, some of our items may have a longer delivery time.  If this is the case, information about the approximate delivery time will be indicated in the product details if it is expected to be longer than normal.

 

If an item is out of stock, it should be indicated as such on the website, but occassionaly an item may become out of stock before the website is updated. If an item is temporarily out of stock, it may therefore take a little longer to deliver.  If an item you have ordered is temporarily unavailable, we shall attempt to notify you of any delay and let you know when it is expected to arrive. Should you wish to amend or cancel your order because an item is out of stock, then we will be happy to sort this out for you. Otherwise, we shall dispatch your item to you as soon as it arrives in stock.

 

Express Delivery - Should you need your order urgently, then please call Customer Services on 01480 819180 or 07831 770515 for details and prices of our express delivery options. Depending on the time of the order and stock availability, we can advise whether next day delivery would be possible and let you know how much it would be.

 

Returns Policy

We do hope that you will be delighted with your purchase.  If however for any reason you are not completely happy, you can return your item within 28 days of receipt, in its original re-saleable condition and packaging, with any manufacturers' tags or labels still attached, for a full refund of the purchase price (less any outward postage and packaging and/or gift wrapping charges). 


Personalised and special order items are made-to-order and therefore cannot be cancelled, exchanged or refunded, (unless you make an error and contact us immediately, preferably by telephone if it is within our opening hours, or by email if not, explaining the mistake and then get a response from us in return that we have not yet commissioned your order. In which case, if we have not yet commissioned your personalised or special order, then we may agree at our discretion, to allow you to amend the details or cancel the order.)


Please note: Any made-to-order, personalised item or special order item, once it has been commissioned, whether the order has been amended or not, shall not be elligible for an exchange, or refund, unless it is faulty, damaged or incorrect as a result of an error made by ourselves. You are therefore advised to take extra care when specifying names, dates, spellings, colours, sizes, details etc. with any personalised or special order items.


With the exception of damaged or faulty goods, returns are sent at your expense and the postage charges are not refundable. Please note that the returned parcel is your responsibility until it reaches us, including any goods damaged in return transit back to ourselves. You may therefore wish to send your parcel by Recorded Delivery and keep a proof of postage, or for more expensive items you are advised to take out additional insurance by using a service such as Special Delivery or Standard Parcel with additional compensation.  Please take care when you repackage a product, that you wrap it well and surround it in enough packaging to give it sufficient protection to avoid it getting damaged in the post on its way back to us. Upon receipt, we shall inspect the returned item/s and providing they are in the original condition that they were sent to you in and if you are entitled to a refund, we shall arrange to return any sum due to you within 14 days of us receiving of the return.


Many of our toys are made from natural products and may differ slightly in shade and or a wood grain appearance or contain ‘knots’ or slight indentations. This should not be considered a fault, but rather as a unique characteristic of a beautiful natural materials. We shall not accept goods to be damaged or faulty if the perceived defect is deemed to be a natural characteristic of the wood. Of course, you are free to return any product which you are not happy with, excluding personalised and special order items, within 28 days of receipt, at your postage and packaging expense.

 

If you wish to return an item, please email us at info@ethnicorigins.com ,or telephone Customer Services on 01480 819180 0r 07831 770515, for a return authorisation code, before you return any products to us.  Please include details of the item, your order number and the reason for the return.

 

Once you have been issued with a return authorisation code, the address to return goods to is:


Ethnic Origins

2 The Paddocks

Offord Darcy

St Neots

Cambs

PE195GE

 

We pride ourselves in selling high quality products and check our products for any signs of fault or damage before they leave our premises. In the unfortunate event that you receive an item that was damaged or faulty at the point of sale, please accept our apologies and telephone our Customer Services team immediately on 01480 819180 or 07831 770515. If an item is discovered to have been faulty at the point of sale, you shall be entitled to receive a replacement or full refund, provided you have proof of purchase from our site and that the faulty item is returned complete with all its components within 28 days from the original date of purchase. 

 

Your statutory customer rights are not affected by our returns policy.